Meeting with You

Initially, we’ll meet with you to identify how we can assist you, and whether we can work together to help you achieve your objectives. Once this is established, we’ll need to find out all about you. This involves plenty of discussion and collecting information about you in a range of areas.

Having established the framework of your requirements, including your needs, objectives, and financial situation, we will then conduct our analysis. A document known as a Statement of Advice (“SoA”), outlining our recommendations will be provided to you. This will contain the advice and its basis, as well as information about how we will be remunerated and if there are any associations which may have influenced the provision of the advice.

If further advice is furnished, we may record the advice instead of providing a SoA. You can ask us for a copy of the Record of Advice (RoA). Where we recommend that you acquire a financial product (other than securities), we will provide you with a Product Disclosure Statement containing information about the particular product which will enable you to make an informed decision in relation to its acquisition.

We only give advice and recommend a financial product to you after considering its suitability for your individual needs, objectives and financial situation. The products we recommend are selected from our approved list and they have been researched by external experts, as well as our internal area.

We will explain to you any significant risks of investments and strategies we recommend to you.

Implementation

After you have reviewed our advice and had all your questions answered, you then instruct us to implement the advice, either in part or in full. We then proceed with applications with the selected product provider(s), and liaise through to full implementation.

Paying for the Service

Financial Planning involves a great deal of expertise and experience, and our role is to simplify the entire process and ensure your financial affairs are structured for your long-term financial security. Our fees are based upon the time and value we provide in assisting you with this.

We usually do not charge a fee when we initially meet, unless you require an immediate service.

Our consulting fees are based on the type, the level and time involved in undertaking the work for you. We discuss this with you and obtain your agreement prior to commencement of any work.

We are flexible in the way the fee can be paid. It can be paid as a direct fee from you, as a fee taken from invested funds (flat dollar or percentage) or a combination.

Where we arrange personal insurance for you, we will receive a commission from the insurance provider, not you. This is cost effective for you and allows us to be remunerated for the work.

Ongoing Service and Reviews

Regular reviews and planning are the keys to reaching your long-term financial and lifestyle objectives. To support this, we offer an ongoing service, and this is designed with the overall objective of keeping you on track, ensuring you are informed, providing peace of mind and enhancing your general awareness.

Fees for Ongoing Service and Review

Your ongoing service needs will be discussed with you during the advice process and a fee for the service agreed upon prior to any implementation.

We offer a range of ongoing services, some of which are continual and some are provided as required. These include:

• Adviser Access
• Portfolio Management and Personal Insurance Management
• Strategic Financial Planning and Modelling
• Review Consultations
• Portfolio and Insurance Updates
• Retirement Targeting
• Post Retirement Services
• Regular Newsletters and Updates on relevant changes in Legislation and Regulations
• Centrelink Liaison and Other Professionals Liaison
• Administrative Services
• General Enquiries Service

A review of your situation and portfolio is strongly advised at least on an annual basis, especially if your personal circumstances change significantly. We proactively remind you of our services, particularly, reviews, through our regular correspondence, however, you must contact us to organise a review and other services that may be required from time to time.

Refer to our Financial Services Guide for more information.